Shipping + Returns
Shipping for guitar cases is through FedEx. There is a flat rate of $40 per shipment.
Shipping for violin cases will be through USPS. There is a flat rate of $20 per shipment.
Returns: Visesnut USA will gladly accept the return of new, unused, and undamaged merchandise. All cases must be returned to the original place of purchase. Online purchases made from Visesnut USA are valid for exchange, credit, or refund, and must be made within 30 days of purchase. Original shipping and handling fees are not refundable. Purchaser must pay return shipping, and a 10% restocking fee will apply. Please allow two weeks from the time you mailed the packed to allow for receiving and processing. Returns must be made through a traceable carrier, such as USPS or FedEx. Insurance is recommended. In case of loss or damage in the return, the customer is liable.
Incorrect/Damaged Items: If you receive a damaged or incorrect item, please contact Visesnut USA at firstname.lastname@example.org within five (5) business days of receiving the item. If there is extensive damage to the box, please refuse delivery and contact Visesnut USA immediately.
Incorrect Shipping Address Provided: Packages that are returned due to an incorrect shipping address provided by the customer are subject to additional shipping charges. When we receive the package back in our warehouse, we will issue a credit minus the original shipping costs. Requests for the package to be shipped again will incur additional shipping charges.